Problem statement:: I own a company named as KG Electronics which manufactures washing machines and water purifiers. Here we have a problem with the customer complaint since they have to call the company and ask the concerned person to register the complaint but this is becoming a tedious job since it is highly difficult to manage hundreds of calls everyday and serve  them according to the complaint number hence, I have created a customer support portal where a customer can register the complaint and he is given the ticket number according to the number given the complaints are addressed by the staff and work accordingly.

Here is the link of the complaint box of the customer::

http://shritha91.x10.mx/hesk/

The user name of general or the admin panel is

Username:: admin

Password:: password

The username and password of washing machine staff is::

Username:: Cus_Sup_WM

Password:: Cus_Sup_WM

The username and password of water purifies is::

Username::Cus_Sup_Wp

Password:: Cus_Sup_Wp

User manual for the application

 


















After we login the page would look like this::

Here we are supposed to  access the Cpanel

When we select the c-pannel the screen would look like this

Here select the softaculus software and from here we can create an ERP or customer  support portal etc

AS I HAVE CREATED A CUSTOMER SUPPORT PORTAL USING HESK

When we click on hesk we can install it and create the customer support sysem.

 


I HAVE CREATED A CUSTOMER SUPPORT SYSTEM FOR KG ELECTRONICS COMPANY WHICH MANUFACTURES WASHING MACHINES AND WATER PURIFIRES .

HERE WE HAVE A COMMON ADMIN PANNEL TAKING CARE OF BOTH THE WATER PURIFIER AND WATER FILTER COMPAINTS

THEN WE HAVE TWO INDIVIDUAL CUSTOMER COMPAINT PANELS FOR WASHING MACHINES  AND WATER PURIFIERS NOW LET US SEE HOW DOES IT WORK.

THIS IS THE COMPAINT BOZ WHERE IN WE CAN REGISTER THE COMPLAINT BY CLICKING ON SUBMIT A TICKET ,AND WE CAN VIEW THE SAME TICKET WHICH WE SUBMITTED USING VIEW EXISTING TICKET

EG:

NOW AFTER THE CUSTOMER IS DONE WITH SUBMMITING THE TICKETS IT’S THE ADMINISTRATION PANNEL DUTY TO KEEP THE TRACK OF THE TICKETS AND REPLY THEM ON TIME AND FOR THIS WE WILL HAVE TO GO TO THE ADMINISTRATOR PANNEL BY CLICKING ON THE LINK BELOW

HERE WE HAVE TO GIVE THE LOGIN AND PASSWORD TO LOGIN TO SEE THE COMPALINTS HERE AS WE HAVE CREATED TWO CATEGORIES

Once we login into the admistration panel the page would look like  below

Here the staff can view the complaints and rely accordingly similarly separate logins have been created for washing machines and water purifiers logins have been mentioned above in the problem statement itself.