Problem statement::
I own a company named as KG Electronics which manufactures washing machines and
water purifiers. Here we have a problem with the customer complaint since they
have to call the company and ask the concerned person to register the complaint
but this is becoming a tedious job since it is highly difficult to manage
hundreds of calls everyday and serve them according to the complaint number hence, I
have created a customer support portal where a customer can register the complaint
and he is given the ticket number according to the number given the complaints
are addressed by the staff and work accordingly.
Here is the link of the complaint box of the customer::
The user name of
general or the admin panel is
Username:: admin
Password:: password
The username and
password of washing machine staff is::
Username:: Cus_Sup_WM
Password:: Cus_Sup_WM
The username and
password of water purifies is::
Username::Cus_Sup_Wp
Password:: Cus_Sup_Wp
User manual for the application
After we login the page would look like this::
Here we are supposed to access the Cpanel
When we
select the c-pannel the screen would look like this
Here select the softaculus software and from here we can create an ERP or customer support portal etc
AS I HAVE
CREATED A CUSTOMER SUPPORT PORTAL USING HESK
When we click on hesk we can install it and create the customer support sysem.
I HAVE CREATED A CUSTOMER SUPPORT SYSTEM FOR KG ELECTRONICS COMPANY WHICH MANUFACTURES WASHING MACHINES AND WATER PURIFIRES .
HERE WE HAVE
A COMMON ADMIN PANNEL TAKING CARE OF BOTH THE WATER PURIFIER AND WATER FILTER
COMPAINTS
THEN WE HAVE
TWO INDIVIDUAL CUSTOMER COMPAINT PANELS FOR WASHING MACHINES AND WATER PURIFIERS NOW LET US SEE HOW DOES
IT WORK.
THIS IS THE COMPAINT BOZ WHERE IN WE CAN REGISTER THE COMPLAINT BY CLICKING ON SUBMIT A TICKET ,AND WE CAN VIEW THE SAME TICKET WHICH WE SUBMITTED USING VIEW EXISTING TICKET
EG:
NOW AFTER THE CUSTOMER IS DONE WITH SUBMMITING THE TICKETS IT’S THE ADMINISTRATION PANNEL DUTY TO KEEP THE TRACK OF THE TICKETS AND REPLY THEM ON TIME AND FOR THIS WE WILL HAVE TO GO TO THE ADMINISTRATOR PANNEL BY CLICKING ON THE LINK BELOW
HERE WE HAVE TO GIVE THE LOGIN AND PASSWORD TO LOGIN TO SEE THE COMPALINTS HERE AS WE HAVE CREATED TWO CATEGORIES
Once we login
into the admistration panel the page would look like below
Here the staff can view the complaints and rely accordingly similarly separate logins have been created for washing machines and water purifiers logins have been mentioned above in the problem statement itself.
